Return policy

✓ 45 days return period at SoundImports 

SoundImports always strives for high customer satisfaction. Are you not satisfied with your products, have you received the wrong item or do the products appear to be defective? We then ask you to register this return in our returns portal. For this you need the order number (ORDxxxxx) and your email address.

Register your return here

Our return process

You can easily register your own return with us. You can register this yourself using your order number (ORDxxxxx) and email address. You can specify the return reason for each item. In some cases we ask you for additional information, such as in the case of a damaged item received or when there is a warranty. For a normal return, you can go through the steps and purchase a return label, or return/return it on your own. Once we have received the return in good order, it will be processed as soon as possible.

You have the right to withdraw from the agreement within 45 days without giving reasons. The withdrawal period expires 45 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. The direct (shipping) costs of returning the goods are at your expense. As soon as the order has been received by us, we will assess your return and of course inform you further by e-mail.

When can I send my product back?

At SoundImports you can cancel your purchase within 45 days if you received the product less than 45 days ago. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. We can therefore charge you for the depreciation.

Frequently asked questions/FAQ

Q:  What exactly is the return period, 14 or 45 days?
A:  You have a 45-day cooling-off period. Once you have notified your return (within these 45 days), you still have 14 calendar days for the correct return.

Q:  In case of a defect, will I always get a new article?
A:  After a technical assessment by our specialists, we check whether the article can be repaired. If not, we will send you a new product by return, provided the defect is not the result of improper use.

Q:  What is the warranty period for SoundImports?
A:  On all articles we give at least a 2-year warranty, on Dayton Audio & SoundImpress articles we give a 5-year warranty.

Q:  Can I contribute to a smooth settlement myself?
A:  Yes, it helps us enormously if you always state your order number, which always starts with ORDxxxxxxx. Feel free to write this on the shipping box as well.

Q:  Should the item's original packaging remain intact?
A:  Please keep the article's packaging intact wherever possible and do not write or stick (brown) tape on it.
Always use an extra shipping box on which you can write and stick.

Q:  What happens if an item is damaged during return?
A:  In the case of a return, you are responsible for shipping it correctly. Pack well where necessary and always keep your proof of posting.

Q:  How quickly do you process my return?
A:  At SoundImports, we process all our shipments, both outbound and return, on a daily basis. After our employee has processed your return in the warehouse, there may be some administrative work to be done, usually we complete everything within 3 working days.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments made by you up to that time, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. If you only return a part of your order, the delivery charges will not be refunded. We will refund you using the same method of payment you used to make the original transaction, unless you have expressly agreed otherwise; no charges will be made for such refunds. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall return the goods or hand them over to us without undue delay, and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired. You shall only be liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.